Actual Cost UPS Shipping

Items sold online are shipped via UPS.  Online orders that do not qualify for free UPS ground shipping will be calculated using the Actual Cost UPS Shipping method.   Actual Cost UPS Shipping is calculated at the time of shipping and the amount added to your final invoice issued by American Lighting Supply Inc.  Your total amount due, including shipping and handling (if applicable) is then billed to your credit card or other method of payment.  This method takes the guesswork out of trying to estimate the shipping costs and prevents overpayment by the customer.  Using the actual cost shipping method, our customers can be assured that they pay the actual UPS shipping charges and not an inflated estimated shipping price or inflated product pricing to secure coverage of these costs.  We are happy to pass this savings to our customers.

The Actual Cost UPS Shipping amount will not be calculated in your online shopping cart or upon confirmation of your order.  Your online order will first calculate the list of all items ordered and sales tax (if applicable). 

If you have any questions regarding "Actual Cost UPS Shipping" you may call our customer service department at 1-800-332-9896.  We're here to help you!

Common Carrier Shipments

If a common carrier (private trucking firm) is required for larger items ordered, a customer service representative will contact you regarding shipment details prior to processing charges to your credit card or other method of payment.  A representative from the trucking company will also contact you in advance to arrange a delivery time.

Review and Inspect Your Delivery

We take every effort to ensure that your order is processed correctly and packaged properly to ensure a safe arrival.  However, if you should notice damages, refer to the following: 

Do not sign for and/or do not accept receipt of any products that are visibly damaged.

If a product appears to be damaged, please refuse delivery of the item and notify our customer service department immediately at: 1-800-332-9896.

UPS:
Items are generally shipped ground via UPS. If you are home when the delivery arrives, please inspect the packages for obvious damage. If a product appears to be damaged, please refuse delivery of the item and notify our customer service department immediately. If the delivery is made when you are not home, then please inspect your order carefully. You should confirm the accuracy of the order and verify that all products have arrived in satisfactory condition. Any claims for damages and/or errors must be made within 48 hours of receipt.

Common Carrier:

If a common carrier (private trucking firm) is required for larger items ordered, a customer service representative will contact you regarding shipment details prior to processing charges to your credit card or other method of payment.  A representative from the trucking company will also contact you in advance to arrange a delivery time.

After Delivery:

If you discover internal (non-visible) damages after the delivery has been signed for then you need to notify us within 48 hours of receipt.

American Lighting Supply Inc. cannot accept responsibility for any damaged product once you sign for a delivery, but we will work with you to resolve the claim with the carrier.

At American Lighting Supply Inc., your satisfaction is our primary goal. Any product that is refused upon delivery will be replaced and/or any errors will be corrected immediately.

If you have any questions regarding your delivery, please contact our customer service department at: 1-800-332-9896.

Handling Charges    

ITEMS 30" IN LENGTH AND LONGER, AND OVERSIZED OR HEAVY PACKAGES ARE SUBJECT TO $5.00 HANDLING CHARGE.

A non-refundable $5.00 Handling Charge applies ONLY to items 30" in length and longer, and oversized or heavy packages.   Due to the fragile nature of our products and UPS requirements, items may require additional "overpacking" to meet standards for safe delivery by UPS.  If overpacking is required for items ordered, it will be confirmed upon packaging your items, at which time an additional $5.00 handling charge per order may be applied to the order prior to billing the credit card or other method of payment. 

If there are any unusual requirements pertaining to your order, a customer service representative will contact you prior to shipment.

If you have any questions regarding Handling Charges, please call 1-800-332-9896 and our customer service department will be happy to assist you.

By confirming the order, the customer agrees with the policies and procedures of the above Shipping & Handling Policy, and authorizes American Lighting Supply Inc. to add additional Actual UPS Shipping charges and/or Handling charges (if applicable) to the order and prior to billing the credit card or other method of payment.

Returns & Exchanges:

AmericanLightingSupplyInc.com believes in 100% Customer Satisfaction.  If you are not pleased with a purchased product, simply return it to us within 7 days for a full refund or an exchange of equal value.  For quality control purposes, we just ask that you briefly describe the problem so we can notify the supplier and to ensure faulty items do not get recycled into our inventory. 

Send all returns to:

American Lighting Supply, Inc.

800 Indian Trail Road, Suite C109

Lilburn, GA 30047